Tenote vs Fixflo
A simpler Fixflo alternative for UK letting agents
Fixflo is one of the best-known repair reporting platforms in UK lettings, and for many agencies it is the right tool. If yours wants something smaller, with one flat price and nothing to set up, this is an honest look at how Tenote compares and when you should stay with Fixflo.
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Tenote vs Fixflo at a glance
| Tenote | Fixflo | |
|---|---|---|
| Built for | UK letting agents who want simple repair reporting | Letting agents and block managers with 50 or more properties |
| How tenants report | A link on any phone or computer. No app, no login | A web-based, picture-based reporting portal, available in 40+ languages |
| Help for tenants | Plain questions, an emergency notice, and photos or video | Advice pop-ups that help tenants fix simple issues, plus automatic responses |
| Contractors | You forward the report to your own contractors | Contractor instruction on higher plans, and an optional Contractor Marketplace with 24/7 cover |
| Planned maintenance and compliance | Not included | Planned preventative maintenance and workflow management on the Pro plan |
| Dashboards | One inbox with three statuses: New, In progress, Resolved | Customisable dashboards, and KPI setting on the Manager plan |
| Integrations | None. Tenote sits alongside your property management system | CRM integrations listed on every plan |
| Landlord updates | Landlord-ready information from each report, which you send on | Keeps tenant and contractor communication in one place with an audit trail |
| Price | £89 a month, flat. No VAT to add. Unlimited properties and reports | Price on request, plus a £75 a month software fee. Prices exclude VAT, setup fees and integration costs |
| Minimum size | None | 50 properties |
| Trying it | Book a demo; the first month is free | Quote on request |
When Fixflo is the better choice
Fixflo does a lot that Tenote deliberately doesn’t. Stay with it, or choose it, if any of these matter to you:
- You manage a large portfolio or blocks, and want reactive repairs, planned maintenance and compliance in one system.
- You want to instruct contractors from the platform, or use a contractor network with out-of-hours cover.
- You rely on dashboards and KPIs to manage a team.
- Many of your tenants are more comfortable in a language other than English. Fixflo’s portal works in more than 40.
- Your workflow depends on an integration with your CRM or property management system.
- Fixflo is already set up and your team is happy with it. Switching has a cost, even when the new tool is simpler.
None of that is a criticism of Tenote or Fixflo. They are built for different jobs, and the right one depends on how your agency works.
When Tenote is the better fit
You want reporting, not a platform
Tenants report from a link, staff see structured reports in one inbox, and nobody needs training on a system with features you won’t use.
You keep your own contractors
Forward each report, with its photos and notes, to the contractors you already trust. Tenote doesn’t dispatch jobs or take a cut.
You want a predictable bill
£89 a month, flat. No VAT to add. The price doesn’t rise as you take on more properties, and there’s no minimum portfolio.
Landlord updates take too long
Each report holds the details a landlord needs, so you aren’t rewriting the same story from texts, emails and photos.
Tenote suits small and mid-sized agencies whose tenants report repairs by phone, email and WhatsApp today, and who want one clear way in without changing the rest of their setup. See how the tenant side works on our tenant repair reporting page, and how reports become landlord updates on our landlord maintenance reports page.
How to compare the cost fairly
Fixflo prices per managed property and doesn’t publish its per-property rates, so the only accurate way to compare is to get a quote for your portfolio. When you do, check the full monthly figure:
- The per-property price for the plan you actually need (Basic, Essentials, Pro or Manager).
- The £75 a month software fee, which applies on top.
- VAT, setup fees and any integration costs, which Fixflo’s published prices exclude.
- Any add-ons, such as the Contractor Marketplace (from £0.30 per unit a month) or professional services (from £300 plus VAT).
- How the total changes as your portfolio grows.
Tenote is £89 a month, flat. no vat to add. That figure covers unlimited properties and reports, and it doesn’t change as you grow. The first month is free. Full details are on our pricing section.
What moving to Tenote involves
Book a demo
We set up your agency and your tenant reporting link, with your agency’s name on it.
Share the link
Send it to tenants by email or text, put it on your website and in tenancy packs, and reply to repair calls and WhatsApps with it.
Run it alongside what you have
There’s nothing to integrate, so you can run Tenote next to your current process during the free month and judge it on real reports.
Work the reports
Reports land in one inbox and staff get an email for each one. Move them through New, In progress and Resolved, and forward them to your contractors.
Tenote doesn’t import your history from another system, and it doesn’t sync with your property management system. If you need either, factor that in.
Other Fixflo alternatives in the UK
Tenote isn’t the only option. Depending on how you work, these are worth a look too:
Your property management system
Systems such as Alto, Arthur Online and Reapit include maintenance features. If you already pay for one, check what it covers before adding another tool.
Messaging-led and AI-first tools
Tools such as Lanten take reports through channels like WhatsApp. They suit agencies with a high volume of tenant messages.
Email, phone and WhatsApp
Free and familiar, but reports arrive in different places with missing details, and nothing is in one record when a landlord asks.
Our software comparison sets these side by side in more detail.
Questions
Is Tenote a like-for-like replacement for Fixflo?
No. Tenote covers tenant repair reporting, the agency inbox and landlord-ready information. It doesn’t do planned maintenance, compliance tracking, contractor dispatch or KPI dashboards. If you use those in Fixflo, Tenote won’t replace them.
How much does Fixflo cost?
Fixflo’s pricing page lists its plans as price on request, plus a £75 a month software fee, with a minimum of 50 properties. Its published prices exclude VAT, setup fees and integration costs. Ask Fixflo for a quote for your portfolio.
How much does Tenote cost?
£89 a month, flat, with no VAT to add. That includes unlimited properties and reports, and the first month is free.
Do tenants need an app or an account with Tenote?
No. Tenants report from a link on any phone or computer, with no app and no login.
Can we keep our contractors?
Yes. You forward each report, with its photos and notes, to whoever you already use. Tenote doesn’t dispatch jobs.
Does Tenote integrate with our property management system?
No. Tenote sits alongside your existing system. There’s nothing to connect, which keeps setup simple but means reports aren’t synced into your PMS.
Can we try Tenote while still using Fixflo?
Yes. Book a demo and we’ll set up your link. Because there’s nothing to integrate, you can run it alongside your current process during the free month.
Sources
- Fixflo: Pricing (plans, £75 software fee, 50-property minimum, add-ons)
- Fixflo: Reactive repair reporting (web portal, picture-based reporting, 40+ languages)
- Fixflo: Homepage (product overview)
Checked on 6 October 2026. Fixflo is a trademark of its owner; Tenote isn’t affiliated with Fixflo.